Your company needs to define and record

  • customer requirements
  • other requirements for intended use such as general fitness for purpose and any statutory requirements

This is the old 4.3 contract review but beefed up and is again open to interpretation on its
implementation of the degree you take to understand your customers requirements and the steps you
take to ensure you are capable of meeting them.

Review of product requirements

You must review the above before you agree to sell it/ them and then communicate the terms to the customer

You must properly handle any changed requirements

You must ensure all affected staff are made aware of any relevant changes to requirements

Customer Communication

You need to implement systems in order to manage effective communicate with your customers. This should include, but you should not limit yourself to:

  • product / service information
  • order handling
  • feedback and complaints
  • customer property
  • any contingency actions

Activa can help you with this communication as part of our customer survey service

Do you currently do all this? There are good and bad ways to go about it. Talk to us so we can help

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