Risks and Opportunities

Top management shall consider issues raised in organisation and context and the requirements of interested parties to achieve intended results, prevent undesired problems and improve. This could be considered to be the original preventative actions.

This analysis should give rise to a plan of actions to achieve these results whilst considering the relative impact of any risks / opportunities on deliverables.

Quality objectives

Quality objectives should be consistent with policy (told you so!), measurable, consider customer satisfaction and be reviewed, updated, communicated as appropriate. This is the fundamental building block of running a QMS now so don’t undertake this part lightly, concentrate of those objectives that will make a difference to the way the business operates.


Planning for changes to the QMS should be controlled – think about how the QMS will change before you change the business so you don’t drop the ball with your customers.

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